Reference

spinharta Privacy Policy for Your Account Data

Our spinharta Privacy Policy explains what we collect when you open an account, use the mobile lobby, or check DANA, OVO, GoPay and QRIS status.

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spinharta spinharta Privacy Policy for Your Account Data
REQUEST SUPPORT

Get Help With Privacy Policy Requests

A clear contact route helps when you want to ask about your personal data rather than a wallet transaction itself. Use the support path linked from your account area and include the email or phone detail attached to your account, plus the request you want us to handle. We may ask for account verification before discussing private records.

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Account data request

Ask us to confirm which account details we hold, explain their use, or provide an accessible copy after we verify the account step connected with your request.

Wallet record check

If a DANA, OVO, GoPay or QRIS reference appears incorrectly, send the receipt reference through account support so we can match the record without requesting your wallet password.

Correction route

Tell us which contact or profile detail needs changing. We will check the request against your account and explain any reason a record must remain for legal or security needs.

HANDLING DETAILS

What We Do With Account Data

Privacy work is part of the account flow, not a separate promise added after a payment issue.

Collected account details

We may store your contact information, verification outcome, login events and support history because these records help us connect a request to the right account and protect account access.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity can create reference data. We use it to reconcile status, investigate receipts and answer account questions.

Cookies and sessions

Cookies and similar device signals can keep your session working and help identify unusual access. On mobile browsers, clearing site data may sign you out and remove remembered preferences.

Account security

Before we disclose private account details or change a sensitive field, we may ask you to complete an account verification step. Never send a wallet password through support.

Retention choices

We retain records only for the period needed for the stated service, security, dispute or legal purpose. When a record is no longer needed, our processes address deletion or de-identification.

Your change request

Use the account support route to request access, correction or clarification. Include a precise request and matching account detail so we can respond without exposing another person’s data.

Privacy Policy Questions From Indonesia

These Privacy Policy answers cover the questions we expect when you are deciding whether to open an account or checking a wallet record. If your situation is not listed, contact us through the account support route with the relevant reference and we will assess the request under the applicable rules.

It covers account details, verification records, device and login activity, support messages, cookies, and payment references linked to DANA, OVO, GoPay, QRIS, bank transfer or virtual account use.

We use account data to provide access and answer requests, while device and login signals help protect sessions and investigate unusual access. We collect these details for stated operational, security or legal purposes.

Yes. Use the support path in your account area, identify the account detail connected with your request, and ask for access under the Privacy Policy. We may verify you first.

Send a correction request through account support and specify the field that is wrong. We compare the request with your account and explain if a record must remain for security or legal reasons.

Yes. The Privacy Policy covers transaction references and status information connected with QRIS, DANA, OVO, GoPay, bank transfer and virtual account activity, but not your private wallet password.

We keep each record only as long as needed for its stated service, security, dispute or legal purpose. The period can differ by record type and applicable requirements; support can explain the context.

The policy is written for account activity connected with Indonesia, but access and processing depend on local law. Where local law permits, we apply the request and access steps described here.

Related Pages

spinharta Indonesia Medusa Account information Sic Bo Access guide